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A |
General Questions |
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1. |
How to distinguish
network quality? |
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In the window, click menu "Start" > "Run"
> input "command" > click "Enter" to go to
MSDOS.
In MSDOS window:
Input: ping
XXXXXX(IP address r DNS)
The window will show:
Reply from XXXXXXXX: bytes=32 time=XXXms
TTL=XXX
Reply from XXXXXXXX: bytes=32
time=XXXms TTL=XXX
Reply from XXXXXXXX:
bytes=32 time=XXXms TTL=XXX
Request timed out.
Ping statistics for XXXXXXXXXX:
Packets: Sent = 4, Received = 3, Lost = 1 (25%
loss)
Approximate round trip times in
milli-seconds:
Minimum = 151ms, Maximum = 300ms, Average =
240ms
(i) Delay
The value of "Minimum =" means
minimum delay. The value of "Maximum =" means
maximum
delay. "Average =" means average
delay. "ms" is time value(1/1000 sec). The minimum
and
maximum time delay of package to the
destination is 151ms and 300ms respectively. The
average
delay is 240ms.
(ii) Jitter
Jitter can be identified by the comparison
between Maximum/Minimum Delay and Average Delay.
The difference between them is the jitter
level.
(iii) Package Loss Percentage
In
"Lost = a (b% loss)", "a" means the quantity of
package loss, "b" means the percentage of
package loss.
A. For the following:
(i) Public IP dials
to regular phone
(ii) Caller and receiver both
are in public IP
(iii) Caller and receiver
both are in private IP
You can
check the network quality by ping XXXXXXX(IP
address of the opposite) to get package
loss
percentage.
B. For other circumstances
You
can check the network quality by ping
XXXXXXX(Server DNS) to get package loss
percentage. |
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2. |
I am using Switch or HUB,
which kind of Ethernet cable I need to connect to
my phone? |
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Select Straight-through Ethernet cable for
Switch and HUB; select Cross-Over Ethernet cable
for
other Ethernet devices. (Such as XDSL
adapter, Cable Modem or PC, etc.) |
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3. |
I use the LAN port of my phone
to connect to the Internet and use the PC port of
my
phone to connect to the
PC, but the PC cannot get online |
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Reason: The phone and the PC only have one IP,
so they cannot use net at the same time. The
ports of RJ45 phone are similar to a 2Port
HUB. It does not have the router function of NAT,
so it
cannot serve as a router.
You just
need to add Router or proxy server with NAT
function in the front of your phone. Using
the
LAN port of your phone to connect to the Router or
proxy server and using PC port of your
phone
to connect to the PC. In this situation, your
phone and your IP can acquire different IP, thus
get online at the same time.
If the
problem is not solved, contact your agent to check
any problem of the network connecting
ports.
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4. |
Selection of GK Zone |
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In some cases, you don't need to input
`service address' manually but only to select a GK
zone.
Please contact your service carrier or
agent to check the selection of GKZone. |
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B |
Installation Question |
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1. |
My phone shows "Wait Logon
......" Cannot logon normally |
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Circumstance 1: The phone shows "Wait
logon......"all time.
Reason 1: Incorrect connection of network port
or abnormal IP addresses distribution of
network devices.
Check Ethernet cable
connects to the LAN port properly. Make sure there
is no problem with the
Ethernet cable.
Reason 2: Default network setting does not
match the network.
If your network using PPPoE
(eg. ADSL user), please disable DHCP and enable
PPPoE. Set
PPPID and PPPIN correctly. Save the
setting and restart the phone. Refer to the user
manual for
detailed setting instruction.
Reason 3: If using DHCP to acquire IP, but the
network does not support DHCP(automatic
form)
or distributed IP by network devices failed.
Go to Menu "TCP/IP" Settings and select Local
IP. If the value of Local IP is 0.0.0.0, no IP has
acquired.
Please check whether your
network support DHCP. If it does, set your phone
IP as static IP
address manually. Refer to
user manual for setting instruction. If you
confirm the network does
support DHCP, it
probably the problem of distributed IP by network
devices failed. Refer to
Circumstance 2, 3, 4
for details.
Reason 4: Network restriction
Your ISP or network administrator may restrict
the MAC addresses of network devices. It restricts
the connection of not permitted devices.
Contact your ISP or network administrator for
solution.
Reason 5: The network disconnection
causes login failed.
Restart your phone to
solve this problem.
Reason 6: Incorrect
setting or no setting of the server of service
carrier.
Go to Menu "Account Settings" and
select "Service Address". Check whether the server
of service
carrier is set correctly. If your
"Account Settings" menu has no "Service Address",
but has "GK
Zone", ignore Reason 6.
Reason
7: Firewall may exist in your network or you use
network devices or software with
firewall
function. The firewall chops the communication.
Please first inquire your agent to get server
IP, then contact your ISP or network administrator
to
cancel the following restrictions: the
restriction that data sent from UDP2000 port of
phone IP to
UDP1719 port of server IP; the
restriction that data sent from UDP1719 port of
server IP to
UDP2000 port of phone IP.
If all the above are no problems at all. Please
contact your network administrator to check
whether
the network is usable.
Circumstance 2: The phone screen shows
"Security deny" at first and shows
"Wait
Logon" after a few sec.
Reason: One or more
incorrect settings in your phone settings User
Name, Phone Number and
Password.
Check
whether User Name, Phone Number and Password are
corrected. Please input correct
information,
save settings and restart the phone.
Circumstance 3: The phone screen shows "Account
is using" at first and shows
"Wait Logon"
after a few sec.
The account is using. It may
cause by the sudden network disconnection during
previous phone
restarting or phone in using.
Wait for approximate 5 mins and login again.
Circumstance 4: The phone screen shows "Unknown
failed" at first and shows
"Wait Logon" after
a few sec.
Reason: Firewall may exist in your
network or you use network devices or software
that with
firewall functions. The firewall
chops the communication.
Please first inquire
your agent to get server IP, then contact your ISP
or network administrator to
cancel the
following restrictions: the restriction that data
sent from UDP2000 port of phone IP to
UDP1719
port of server IP; the restriction that data sent
from UDP1719 port of server IP to
UDP2000 port
of phone IP.
Please report the above to the
network administrator and require him to open the
correspondent
ports and firewall.
If all the circumstances are confirm as no
problems and your phone still cannot login,
contact your
agent for technical support.
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2. |
I use Cable Modem to connect
my phone, but the phone cannot acquire IP. |
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Reason: Some Cable Modem would lock on the MAC
addresses of network devices automatically.
Please connect your phone and Cable Modem with
Ethernet Cable. First cut the power of the
Cable Modem and then restart the modem. At
last, restart the phone.
If the problem is not
solved, contact your agent to check any problem of
the network connecting
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3. |
I connect my phone to the
Ethernet port of Router, but my phone cannot
acquire IP. |
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Reason 1: Incorrect ports connection
Check
whether your phone connected to the Uplink port of
Router. Do not connect to the Uplink
port.
Reason 2: Some Router would lock on the MAC
addresses of network devices.
Please connect
your phone and Cable Modem with Ethernet Cable.
First cut the power of the
Cable Modem and
then restart the modem. At last, restart the
phone.
If the problem is not solved, contact
your agent to check any problem of the network
connecting
ports.
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4. |
I use the Ethernet cable
provided by my ISP to connect to my phone
directly, but my phone cannot acquire IP. |
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Your ISP or network administrator may restrict
the MAC addresses of network devices. It restricts
the connection of not permitted devices.
Contact your ISP or network administrator for
solution.
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5. |
I can login with my USB phone,
but I cannot login with my RJ45 phone. |
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(i) Go to Menu "Setting Options" and press
SET/OK to enable "Remote Permission".
(ii)
Leave the phone, turn on a computer (in the same
subnet of the phone) and go to MSDOS.
In
MSDOS:
(a) Enter: "telnet xxxxxx"(your phone
IP), then Enter
(b) Enter the phone
password(default as "1234"), then Enter
(c)
Enter: "set serviceport 1710", then Enter
(d)
Enter: "write", then Enter
Check whether your
phone login after restart. If failed, contact your
agent for technical support.
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C |
User Questions |
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1. |
My phone shows "Ready For
Call", but it cannot dial or receive call |
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Reason 1: Network connection cut
The
network connection may be cut or the Ethernet
cable of your phone loosed. Your RJ45 phone
cannot detect the disconnection immediately.
Check your network environment and whether the
Ethernet cable of your phone loosed. To solve,
connect the Ethernet cable tidily and restart your
phone or wait for approximate 5 mins after
reconnect the Ethernet cable.
Reason 2:
Firewall may exist in your network or you use
network devices or software with
firewall
functions. The firewall chops the communication.
Please first inquire your agent to get server
IP, then contact your ISP or network administrator
to
cancel the following restrictions: the
restriction that the connection from the phone IP
to the
TCP1730 and 1721 ports of server IP;
the restriction that the connection from server IP
to the TCP
1730 and 1721 ports of your phone
IP.
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2. |
My phone can dial out, but not
receive. |
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Reason: Firewall may exist in your network or
you use network devices or software with firewall
function. The firewall chops the
communication.
If your phone uses public IP,
you can use a PC already online (under MSDOS):
(i) Enter: "telnet xxxxxx(your phone IP) 1730"
(ii) If connection failed, all the
communication ports are chopped by firewall.
Please first inquire your agent to get server
IP, then contact your ISP or network administrator
to
cancel the following restrictions: the
restriction that the connection from server IP to
the TCP 1730
and 1721 ports of your phone IP.
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3. |
Always hear busy tone when
dial to a certain phone from my phone, but I can
dial to other phones. |
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Reason 1: Receiver busy.
Reason 2: If you
are dialing a regular phone (PSTN, cell phone,
etc.), it may be the problem of the
service
carrier. Contact your service carrier, ISP or
agent.
Reason 3: If you are dialing an IP
phone, the receiver may not be online or cannot
receive the call.
(Refer to Question 7 for
details)
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4. |
Call quality |
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(i) Voice Delay
It always caused by the
network delay. You can test the delay by using a
PC which connects
to Internet and in the same
subnet of your RJ45 phone. Refer to General
Question 1 for
detailed testing instruction.
(ii) Voice jitter
It always caused by the
network jitter. You can test the jitter by using a
PC which connects to
Internet and in the same
subnet of your RJ45 phone. Refer to General
Question 1 for detailed
testing instruction.
(iii) Voice loss
It always caused by the
package loss of the network. You can test the
package loss percentage
by using a PC which
connects to Internet and in the same subnet of
your RJ45 phone. Refer
to General Question 1
for detailed testing instruction.
To protect the voice quality, require the
network:
Delay: less than 400ms
Jitter:
less than 100ms
Package loss percentage: less
than 10%
Bandwidth: more than 30Kbps
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